Delivery Information

Important Updates regarding delivery times and how Brexit effects orders

Brexit

The United Kingdom exited the European Union on 1st January 2021.
Details of the changes are below, please contact cr@catherinerobinsoncashmere.com if you need further help and guidance.

 

Customs & Duty

The EU:
From 1st January 2021, orders from EU countries with an order value over Euro 150 will/may be subject to import duty.
There is currently no clarity or universal tariff rates for me to be able to accurately advise you of the charges you maybe asked to pay.
From my current experience there have been no interruptions to deliveries and items are arriving in a timely manner.

Rest of the World (Non-EU):

We are experiencing very few delays and deliveries have been very much as normal.
If you do incur any temporary inconvenience we apologise and thank you for your understanding.

Delivery:

Our orders are dispatched by The Royal Mail ’signed & tracked’ delivery service.
If you wish for your parcel to be delivered via an alternative courier service, please contact cr@catherinerobinsoncashmere.com for further details.If you require further delivery information please contact us.

Dispatch All Countries

All orders are dispatched within 24 hours.
Orders placed over the weekend will be dispatched on Monday.

UK Next Day

Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday. Orders to be received by midday for next day delivery.

We use Royal Mail Special Delivery – This service requires a signature upon delivery.

UK Standard Delivery

Order value less than £50:
These are delivered using Royal Mail 1st Class and arrive within 2-days of dispatch.

Order value £50 and over:
These are delivered using Royal Mail Signed For 1st Class and arrive within 2-days of dispatch.

This service requires a signature upon delivery.

Mainland Europe (EU)

Unfortunately, we cannot offer next day delivery outside the UK.

Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 3 -5 days of dispatch.

Order value £50 and over:
Royal Mail International Tracked & Signed For and arrive within 3-5 days of dispatch.

This service requires a signature upon delivery.
A tracking number for your order can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com

NB: Norway does not offer a Tracking Service

USA & Canada

FREE DELIVERY for the USA and Canada

Asia & Pacific

Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 4 -6 days of dispatch.

Order value £50 and over:
Royal Mail International Tracked & Signed For and arrive within 4 -6 days of dispatch.

This service requires a signature upon delivery.
A tracking number for your order can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com

Australia & New Zealand

Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 5 -7 days of dispatch.

Order value £50 and over:
Royal Mail International Tracked & Signed For and arrive within 5-7 days of dispatch.

This service requires a signature upon delivery.
A tracking number for your order can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com

Rest of World

Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 5-9 days of dispatch.

Order value £50 and over:
Royal Mail International Tracked & Signed For, where available and Signed For in all circumstances and arrive within 5-9 days of dispatch.

This service requires a signature upon delivery.
A tracking number, where available, can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com

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