HAPPY HOLIDAYS!
The Cashmere Studio will be closed from 22nd December – 5th January 2023.
All orders placed during this time will be wrapped and dispatched on the 5th January.
Wishing all our customers a very Happy Christmas time and Peaceful New Year.
Delivery Fees
| SERVICE | DESCRIPTION | CHARGE |
|---|---|---|
| UK Standard Delivery: 2-3 Days | UK Standard Delivery: 2-3 Days – Orders over £100 will be sent via The Royal Mail First Class ’signed for’ delivery | Free of charge |
| UK Standard Delivery: 2-3 Days | UK Standard Delivery: 2-3 Days – Orders under £100 will be sent via The Royal Mail First Class ’signed for’ delivery | Under £10 £1.50 Over £10 and under £100 £5 |
| UK Next Day – Monday – Thursday | All next day orders made before 12pm will be sent via The Royal Mail ’signed for’ delivery. | £9.95 |
| UK Next Day – Saturday | For orders placed before 12pm on a Friday for Saturday delivery will be sent via The Royal Mail ’signed for’ delivery. | £20.00 |
| Mainland Europe: 5-7 Days | All order will be sent via Royal Mail ‘international signed & tracked’ delivery | Free of charge |
| USA & Canada: 7-10 Days | All order will be sent via The Royal Mail ‘international tracked & signed’ delivery | £10 for orders under £150 Orders over £150 are Free of charge |
| Australia & New Zealand: 7-10 Days | All order will be sent via The Royal Mail ‘international tracked & signed’ delivery | £10 for orders under £150 Orders over £150 are Free of charge |
| Rest of the World: 7-10 Days | All order will be sent via The Royal Mail ‘international tracked & signed’ delivery | £10 for orders under £150 Orders over £150 are Free of charge |
UK Next Day
Orders placed over the weekend will be dispatched on Monday for delivery on Tuesday. Orders to be received by midday for next day delivery.
We use Royal Mail Special Delivery – This service requires a signature upon delivery.
UK Standard Delivery
Order value less than £80:
These are delivered using Royal Mail Signed For 1st Class and arrive within 2-days of dispatch.
Order value £80 and over:
These are delivered using Royal Mail Signed For 1st Class and arrive within 2-days of dispatch.
This service requires a signature upon delivery.
Mainland Europe (EU)
Unfortunately, we cannot offer next day delivery outside the UK.
Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 3 -5 days of dispatch.
Order value £50 and over:
Royal Mail International Tracked & Signed For and arrive within 3-5 days of dispatch.
This service requires a signature upon delivery.
A tracking number for your order can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com
NB: Norway does not offer a Tracking Service
USA & Canada
FREE DELIVERY for the USA and Canada
Asia & Pacific
Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 4 -6 days of dispatch.
Order value £50 and over:
Royal Mail International Tracked & Signed For and arrive within 4 -6 days of dispatch.
This service requires a signature upon delivery.
A tracking number for your order can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com
Australia & New Zealand
Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 5 -7 days of dispatch.
Order value £50 and over:
Royal Mail International Tracked & Signed For and arrive within 5-7 days of dispatch.
This service requires a signature upon delivery.
A tracking number for your order can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com
Rest of World
Order value less than £50:
Sent using Royal Mail International Air Mail and arrive within 5-9 days of dispatch.
Order value £50 and over:
Royal Mail International Tracked & Signed For, where available and Signed For in all circumstances and arrive within 5-9 days of dispatch.
This service requires a signature upon delivery.
A tracking number, where available, can be supplied upon request.
Please contact catherine@catherinerobinsoncashmere.com
Brexit & Shipping
Important Updates regarding delivery times and how Brexit effects orders
Brexit
The United Kingdom exited the European Union on 1st January 2021.
Details of the changes are below, please contact cr@catherinerobinsoncashmere.com if you need further help and guidance.
Customs & Duty
The EU:
From 1st January 2021, orders from EU countries with an order value over Euro 150 will/may be subject to import duty.
There is currently no clarity or universal tariff rates for me to be able to accurately advise you of the charges you maybe asked to pay.
From my current experience there have been no interruptions to deliveries and items are arriving in a timely manner.
Rest of the World (Non-EU):
We are experiencing very few delays and deliveries have been very much as normal.
If you do incur any temporary inconvenience we apologise and thank you for your understanding.
Delivery:
Our orders are dispatched by The Royal Mail ’signed & tracked’ delivery service.
If you wish for your parcel to be delivered via an alternative courier service, please contact cr@catherinerobinsoncashmere.com for further details.If you require further delivery information please contact us.